Refund policy
Last updated: July 20, 2026
We want you to feel confident when purchasing from GazeSync. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- Your return request must be submitted within 30 days of delivery.
- The product must be in good condition and free from damage caused by misuse, accidents, unauthorized modification, or improper handling.
- All original accessories, cables, manuals, and packaging should be included.
- Proof of purchase or your order number is required.
You may open and reasonably test the product. However, products showing excessive wear, physical damage, missing parts, or signs of misuse may not qualify for a full refund.
Sale and promotional items, including products purchased at a discounted price, are eligible for return under this policy.
How to Request a Return
Before returning a product, please contact us at support@gazesync.com and include:
- Your order number
- The reason for the return
- Photos or videos if the product is damaged, defective, or incorrect
If your return is approved, we will provide return instructions and the authorized return address.
Please do not send products back to the original shipping address or any address shown on the package without contacting us first. Returns sent without authorization may be delayed or rejected.
Return Shipping
For returns due to a change of mind, ordering the wrong product, or other non-defect reasons, the customer is responsible for return shipping costs.
If the product arrives damaged, defective, or different from what was ordered, GazeSync will cover reasonable return or replacement shipping costs after the issue has been verified.
Original shipping charges are generally non-refundable, except when the return is caused by an incorrect, damaged, or defective product.
We recommend using a trackable shipping service. GazeSync is not responsible for return packages lost or damaged in transit when the customer arranges the return shipment.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If your product is damaged, defective, or incorrect, contact support@gazesync.com as soon as possible.
We may ask for photos, videos, or troubleshooting information so that we can verify the issue and provide the most appropriate solution. Depending on the circumstances, we may offer a replacement, repair, or refund.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact support@gazesync.com.
Exchanges
If you receive a damaged, defective, or incorrect product and would like a replacement, contact support@gazesync.com. Exchanges are subject to product availability.
Non-Returnable Items
Returns may be declined for:
- Products returned more than 30 days after delivery
- Products damaged through misuse, accidents, improper installation, or unauthorized modification
- Products with missing components or accessories
- Products returned without prior authorization
- Products marked as final sale before purchase, where permitted by applicable law
Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.
If the order has already shipped, you may request a return after receiving it in accordance with this policy.
Consumer Rights
This policy does not limit any mandatory consumer rights available under the laws applicable to your purchase.
Contact Us
For return, exchange, or refund assistance, contact:
Email: support@gazesync.com